Shipping and Returns

SHIPPING DELIVERY POLICY
Last updated August 16, 2025

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer a flat rate $7.95 charge for all orders. We ship via USPS Ground, and you can expect your products to arrive within 2-5 business days from your order date.

DO YOU DELIVER INTERNATIONALLY?

We do not currently ship products internationally, but we hope to do so in the future.

HOW CAN YOU CONTACT US ABOUT THE POLICY?

You can contact us at hello@oolaroux.com with any questions regarding our shipping policy.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@oolaroux.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the follow address:

La Roux
Attn: Returns

RMA #
1601 Penfield Road
Suite 575
Rochester, NY 14625
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note